Refund policy
Put simply: if you paid and got nothing, the money comes back. No maze.
Always refunded
- Duplicate payment — charged twice for the same order, the duplicate comes back in full.
- Paid but not delivered — money captured, but the credit, plan, or report did not reach your account within 48 hours.
- Wrong amount — charged more than the price shown at checkout; the difference comes back.
Reports
A full refund within 7 days of purchase, no reason needed — and the report stays in your account; we do not take it back.
Questions and plans
An answered question is consumed — the answer was generated and delivered, so it is not refundable. Wallet money itself never expires.
Plans are one-time 30-day windows; nothing auto-renews, so there is nothing to cancel. A plan bought by mistake and left unused is fully refunded if you write within 7 days.
Wallet balance
Unused wallet balance is refunded on request — write to hello@jyotina.com from your registered email. We decide within 48 hours and send it back by the method you paid with; the 30-day line on the pricing page is the outer limit, not the usual case.
How to ask
Write to hello@jyotina.com from your registered email with the order id (it is on the orders page and on your receipt), the date and amount, and a line on what went wrong.
When the money arrives
We decide within 48 hours of having the details. Approved refunds go back by the method you paid with; the bank or UPI provider then takes 5 to 7 working days to show it.
What is not refunded
- Answers already generated and delivered — by then the cost is spent.
- A report older than 7 days — by then you have read it.
- Dissatisfaction with what a reading says: jyotish guidance is informational, and the disclaimer page is upfront about its limits.
- A pattern of heavy refunding that looks like abuse. If that happens, we state the reason in writing.
Something unclear? Write to us — a person reads it, and the grievance route is on the grievance page.