Grievance redressal
If something feels wrong, write to us directly. A named person is responsible for it, and the response time is written down.
Grievance contact
Every complaint lands with the founder, and he answers it.
- Name — Priyank Bhargava (Founder)
- Email — hello@jyotina.com
- Postal — Jyotina — a product of Zordant (sole proprietorship), Bhargava House, Nai Basti, Katni, Madhya Pradesh, India
Response SLA
These times are in writing so you can hold us to them.
- Acknowledgement — within 48 hours, by email.
- Updates — every 7 days while the matter is open.
- Resolution — within 30 days. If it takes longer, we state the reason in writing.
What to include
More detail means a faster resolution. Where possible, include:
- Your registered email.
- The order id, if it concerns a payment.
- What happened, and when.
- A screenshot, if you have one.
Matters involving data
Complaints about privacy, data access, or deletion come through the same route. If you disagree with our answer, you may approach the Data Protection Board of India under the DPDP Act, 2023.
Escalation
If there is no answer within 30 days, or the answer does not satisfy you, reply on the same thread marked "escalation" — hello@jyotina.com is the founder's own inbox, and an escalation is read first.
Something unclear? Write to us — a person reads it, and the grievance route is on the grievance page.